Accommodation Terms and Conditions

Article 1 (Scope of Application)

The accommodation contract and related contracts between the accommodation facility "幸～Happiness～" (hereinafter referred to as "the Facility") and the guests who stay at the Facility shall be governed by the provisions of these Terms.

Matters not provided for in these Terms shall be governed by applicable laws and regulations or general customs.

Article 2 (Application for and Conclusion of Accommodation Contracts)

Reservations for accommodations at our facility are made through the reservation page (Beds24) or other reservation sites that we recognize.

The accommodation contract is concluded when our facility accepts your application. If the number of guests, the number of dogs, or the use of the parking lot, etc., differs from what was notified at the time of application and the actual use, we may refuse your stay.

Article 3 (Refusal of Accommodation)

In the following cases, our facility may refuse your stay.

• When the application is not in accordance with these Terms or the Accommodation Rules for Staying with Pets.
• When fully occupied (not available)
• When it is recognized that the person attempting to stay is likely to engage in behavior that violates laws, public order, or good morals.
• When it is clearly recognized that the person attempting to stay has an infectious disease
• when an unreasonable burden is imposed on the facility
• In the event of a natural disaster, facility malfunction, or other unavoidable circumstances that make it impossible to provide accommodation.

Article 4 (Changes and Cancellations of Reservations)

The cancellation policy for direct bookings made through the official website of our facility is as follows.

• Cancellation within 48 hours of booking (and more than 30 days prior to check-in date): Full refund
• up to 30 days prior to the check-in date: Full refund
• 7 days to 29 days prior to check-in date: 50% refund
• Cancellations made 6 days after the check-in date or no-shows: No refunds

If a refund occurs, it will be made to the credit card used for payment at the time of booking. Depending on the card company, it may take several business days for the refund to be credited.

If you made a reservation through a booking site (OTA) such as Airbnb or Booking.com, the cancellation policy of the booking site you used will apply, rather than the policy of our facility.

If you wish to change or cancel your reservation, please contact us by email at support@jpnstay.com or by phone at 050-3355-0615.

If there is no contact and the scheduled arrival time passes without arrival, the facility may treat the reservation as cancelled (no-shows without contact will be handled as "no refund" as per the previous article).

Article 5 (Check-in and Check-out)

Check-in is from 16:00 to 24:00, and check-out is at 11:00. We will provide details on the check-in procedure after your booking.

Article 6 (Payment of Fees)

When booking through our official website, the displayed accommodation fee includes consumption tax (10%). Payment will be made by credit card on the reservation page at the same time as booking, and the full amount of the accommodation fee must be paid. If payment is not completed, the reservation will not be confirmed.

For bookings made through reservation sites (OTAs) such as Airbnb and Booking.com, the displayed amount, payment method, and payment timing will be in accordance with the rules of each reservation site.

Article 7 (Usage Rules)

Please observe the following rules set by our facility during your stay.

• The number of guests is up to 10 people, and use in excess of the number of applicants is not allowed.
• The use of the parking lot is limited to 3 vehicles.
• Please follow the smoking policy (terms of use that will be informed at the time of booking) established by our facility.
• Please refrain from actions that may cause disturbance to your neighbors (such as late-night noise).
• Please refrain from using open flames or bringing hazardous materials.
• Please do not allow anyone other than registered guests to enter the facility without permission.

Article 9 (Damage to or Destruction of Facilities)

In the event that our facilities, equipment, or furnishings are damaged, soiled, or lost due to intentional or negligent acts by our guests or their accompanying dogs, we may request that our guests provide reasonable compensation.

This also applies when cleaning or restoration beyond the normal scope of use becomes necessary.

Article 10 (Liability)

The facility shall compensate for damages incurred by the guest in the event that the facility's negligence causes harm to the guest in the performance of the accommodation contract and related contracts. However, this does not apply if the damage is not attributable to the facility's negligence.

If the customer's accompanying dog causes damage to other customers, neighboring residents, or third parties, the owner shall be liable.

We are not responsible for the loss or theft of luggage or valuables of customers that are not kept within our facility.

Article 11 (Handling of Personal Information)

The personal information we collect for reservations and stays will be used to fulfill legal obligations, including the creation of a guest list, and to contact you regarding your stay. For more details, please refer to our Privacy Policy.

Article 12 (Amendment of the Articles)

This facility may modify these terms as necessary. The revised terms will be effective from the time they are posted on this page.